Privacy Policy

Information We Collect

When you visit our site, we collect information about your device, your interactions with our site, and the information needed to process any purchases. This includes:

  1. Device Information

    • Examples: Web browser version, IP address, time zone, cookies, viewed products, and interaction with the site.
    • Purpose: To optimize site performance and provide accurate content.
    • Collection Source: Automatically when accessing our site via cookies and tracking technologies.

  2. Order Information

    • Examples: Name, billing and shipping addresses, payment details, email, and phone number.
    • Purpose: To process your orders, arrange shipping, send invoices, and provide customer service.
    • Collection Source: Directly from you during checkout.
    • Disclosure: Shared with payment processors such as Stripe (for processing payments).

  3. Customer Support Information

    • Examples: Name, email, phone number.
    • Purpose: To provide customer support.
    • Collection Source: Directly from you when you reach out for assistance.

Use of Personal Information

We use your information to:

  • Process payments and fulfill orders.
  • Provide customer support.
  • Send promotional offers and updates, if you’ve opted in.

Sharing Your Information

We may share your information with third-party service providers who assist in operating our business (e.g., payment processors like Stripe, delivery services). We will not share or sell your personal information to unauthorized parties.

Behavioral Advertising

We use your personal data to provide targeted ads on other websites, such as through Google Analytics. You can opt out of Google Analytics or other targeted advertising through these links:

Retention of Your Data

We retain your information for as long as necessary to process orders or comply with legal obligations. You can request the deletion of your personal information at any time by contacting us.

Minors

Our site is not intended for children under 13. If we learn that a child under 13 has provided us with personal information, we will delete that data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to request deletion of your personal information, please contact us at:
Email: info@edustream.ae