Request a Consultation

Refund and Returns Policy

Overview

Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • A receipt or proof of purchase is required.

  • Downloadable software products

  • Gift cards

  • Opened or used kits

  • Health and personal care items

  • Customized educational materials

  • Items marked as final sale

  • Books with obvious signs of use

  • Any item not in its original condition, damaged, or missing parts not due to our error

  • Any item returned more than 30 days after delivery

  • Check your bank account again

  • Contact your credit card company — it may take time before your refund is officially posted

  • Contact your bank — processing times may vary

  • Customers are responsible for return shipping costs unless the product was defective or shipped incorrectly.

  • Shipping costs are non-refundable. If a refund is issued, the return shipping fee may be deducted from your refund.

  • If returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

To be eligible for a return:

Non-returnable items include:

Please do not send your purchase back to the manufacturer.

Partial Refunds
In certain situations, only partial refunds are granted:

Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7–14 business days.

Late or Missing Refunds
If you haven’t received a refund yet:

If you’ve done all of this and still haven’t received your refund, contact us at: info@edustream.ae

Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at info@edustream.ae and send your item to:
603-93 Acico Business Park, Sheikh Rashid Road, Al Khabaisi, Deira, Dubai, UAE

Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of the return. Once the returned item is received, a gift certificate will be emailed or mailed to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.

Return Shipping
To return a product, ship it to: 603-93 Acico Business Park, Sheikh Rashid Road, Al Khabaisi, Deira, Dubai, UAE

Need Help?
For any questions related to refunds and returns, contact us at:
📧 info@edustream.ae

Scroll to Top